Ryder Updates & Resources on COVID‑19

Coronavirus (COVID-19) is having an unprecedented impact. Ryder is doing everything possible to support you and your operations.

Coronavirus Update from Ryder CEO Robert Sanchez


Coronavirus Update from Ryder CEO Robert Sanchez Video - Click Here



Coronavirus Update


At Ryder, we continue to follow the guidance provided through the World Health Organization (WHO) and the U.S. Center for Disease Control (CDC). The safety of our customers, employees, consumers and communities is our number one priority.


This site is developed so you can get the information and have the resources most pertinent to your company and solution – whether that is fleet management, supply chain, dedicated transportation, rental vehicles, or used vehicle sales.


As this critical situation continues to evolve, we are monitoring its development and impact to your operation. We understand there may be localized impacts. If this occurs your Ryder account representative will contact you.


We recognize this is an unparalleled time. As a leader in transportation and logistics you trust us to keep your business moving. And, that is exactly what we will do for you and your customers. Our teams are working to serve your needs, while staying nimble and focusing on safety.


Thank you for trusting Ryder. Be safe.


Ryder Fleet Leasing & Maintenance

FMS Customer Update


As this critical situation continues to evolve, we are monitoring its development and impact to your operation. We understand there may be localized impacts. If this occurs your Ryder account representative will contact you.


Across our entire network, we remain flexible to ensure your operation is not disrupted. This includes:

  • Engaging with government agencies to be ahead of any transportation changes
  • Holding daily meetings to discuss, and put in place, contingency plans for service facility changes
  • Using our network of technicians and employees to support locations in close proximity
  • Ensuring all rental, lease, and maintenance vehicles are disinfected to CDC guidelines during every scheduled maintenance and wash, as well as in between transactions for rental vehicles
  • Having access to our available fleet of vehicles to supplement fleets



Contactless Facility Procedures


Following U.S. Centers for Disease Control and Prevention (CDC) guidelines for social distancing, Ryder maintenance and Ryder Rental facilities now offer contactless services. Through these services, we will work with you to deliver the services you need while limiting contact at the facility to protect you, your drivers, and our employees.


Ryder contactless service procedures and practices include:

  • All customers should contact facilities before arrival to make an appointment. Location information including telephone numbers can be found on the RyderGyde app and by visiting usedtrucks.ryder.com.
  • Additionally, facility phone numbers including instructions are posted on the door of each facility

Ryder Maintenance Contactless Service

  • Drivers can submit an eDVIR through the RyderGyde™ app or can submit a DVIR over the phone when contacting the service facility before or upon arrival
  • During regular hours, customers can leave keys inside the vehicle. After hours, customers can drop keys in the facility’s lockbox

Ryder Fuel Contactless Service

  • Drivers are not required to hand the keys to the fuel attendant at fuel islands. Instead, drivers should place keys visibly on the dash to ensure safety of all parties
  • During fuel service, Ryder attendants will have the hood of the vehicle up as another precautionary safety measure
  • Driver signatures are not necessary for fuel transactions. Instead, the fuel attendant will input the full name of the driver

Ryder Truck Rental Contactless Service

  • Rental agreements will be pre-written for customers who call ahead or reserve online at reserverations.ryder.com
  • Customers do not need to sign rental agreements. Instead, a photo of the driver will be taken and driver’s license validated
  • Rental contracts will continue to be emailed to customers, consistent with our current procedures
  • When returning rental vehicles, customers can leave keys in the facility lockbox

Road Call Contactless Service

  • The technician will maintain a social distance between them and the driver, which may include speaking through the driver window or passenger-side door
  • Driver will be asked to turn-off the vehicle, place the keys on the dash and open the hood visible to the technician
  • The technician will ask the driver to remain in the cab to repair the vehicle if the technician does not have to enter the cab
  • If the technician needs to enter the cab, the tech and driver will establish a safe spot to be during the road call
  • The technician will use approved sanitizers and cleaning products to wipe-down any point of the vehicle before they are touched and after the road call service

Pick-up Request from Customer

  • Customer vehicle must be sanitized at all touch points and must sit for at least three (3) hours prior to request for pickup
  • Keys must be sanitized prior to arrival and the vehicle should be staged in an agreed upon area without requiring entry into a building

Mobile Maintenance Request

  • Customer must submit an eDVIR through via RyderGyde™ or email
  • Repairs must be requested through customer management—not directly to the technician
  • Keys, if necessary, must be sanitized prior to technician arrival and made available without requiring entry into a building
  • All vehicles should be staged so that any work done does not require entry into the cab and can be completed without the need to move the unit



Vehicle Cleaning and Sanitation


As the situation around novel coronavirus (COVID-19) evolves, Ryder continues to take steps to ensure the health and safety of our customers, employees, and community. For our Ryder Truck Rental vehicles, Ryder lease, and maintenance vehicles that come to our service facilities, we are following the guidelines released by the U.S. Center for Disease Control (CDC) that specifically address coronavirus, including using CDC approved cleaning and disinfecting products on our rental vehicles when they are returned.


All Ryder Rental vehicles will be cleaned in accordance with these CDC guidelines when they are returned to our rental location. Rental, lease, and maintenance vehicles will be cleaned during maintenance service, and scheduled washes. Our cleaning process includes the following in-cab elements:

  • Driver door handle (inside and out)
  • Passenger door handle (inside and out)
  • Seat belt and buckle
  • All arm rests
  • All head rests
  • Steering wheel/turn signal/wiper controls
  • High touch components, dashboard, air duct louvers, radio, temperature controls, etc.

For sleeper vehicles, we clean additional components, including:

  • Mattress tray
  • Compartment light switches
  • Rear Heating and AC control knobs
  • Rear Air duct louvers
  • Rear Radio controls
  • High touch components in the sleeper berth

We continue to monitor the situation and the CDC recommendations as they are released and will make any necessary changes to our processes. During this period, will continue to make every effort to ensure all your transportation needs are met and thank you for trusting Ryder during this critical time.


If you have any other questions please call your Ryder account manager.




How Ryder is Preventing the Spread of COVID-19 at Facilities


Ryder is monitoring the situation and provide our employees and customers with up to date information. We have implemented the enhanced CDC guidelines on cleaning of common areas, stocking adequate supplies, and adding hand sanitizer stations where possible. Our safety teams are working with the local management teams and our customers to ensure all locations are prepared and continue to be safe for all customers, employees, and visitors.


Understanding FMCSA Emergency Rule: Download PDF


Ryder Supply Chain Solutions

Coronavirus Update


Coronavirus (COVID-19) is having an unprecedented impact on lives, businesses, and supply chains around the world. At Ryder, we continue to follow the guidance provided through the World Health Organization (WHO) and the U.S. Center for Disease Control (CDC). The safety of our customers, employees, consumers and communities is our number one priority.


As this critical situation continues to evolve, we are monitoring its development and impact to your operation. We understand there may be localized impacts. If this occurs your Ryder account representative will contact you.


Across our entire network, we remain flexible to ensure your operation is not disrupted. This includes:

  • Engaging with government agencies to be ahead of any changes in the supply chain or transportation sectors
  • Holding daily meetings to discuss, and put in place, contingency plans if disruptions occur
  • Using our network of employees to support locations in close proximity
  • Having access to our available fleet of vehicles to supplement fleets



How Ryder is Preventing the Spread of COVID-19 at Facilities


Ryder is monitoring the situation and provide our employees and customers with up to date information. We have implemented the enhanced CDC guidelines on cleaning of common areas, stocking adequate supplies, and adding hand sanitizer stations where possible. Our safety teams are working with the local management teams and our customers to ensure all locations are prepared and continue to be safe for all customers, employees, and visitors.


Understanding FMCSA Emergency Rule: Download PDF


Dedicated Transportation Solutions

Coronavirus Update


Coronavirus (COVID-19) is having an unprecedented impact on lives, businesses, and supply chains around the world. At Ryder, we continue to follow the guidance provided through the World Health Organization (WHO) and the U.S. Center for Disease Control (CDC). The safety of our customers, employees, consumers and communities is our number one priority.


As this critical situation continues to evolve, we are monitoring its development and impact to your operation. We understand there may be localized impacts. If this occurs your Ryder account representative will contact you.


Across our entire network, we remain flexible to ensure your operation is not disrupted. This includes:

  • Engaging with government agencies to be ahead of any changes in the supply chain or transportation sectors
  • Holding daily meetings to discuss, and put in place, contingency plans if disruptions occur
  • Using our network of employees to support locations in close proximity
  • Having access to our available fleet of vehicles to supplement fleets



How Ryder is Preventing the Spread of COVID-19 at Facilities


Ryder is monitoring the situation and provide our employees and customers with up to date information. We have implemented the enhanced CDC guidelines on cleaning of common areas, stocking adequate supplies, and adding hand sanitizer stations where possible. Our safety teams are working with the local management teams and our customers to ensure all locations are prepared and continue to be safe for all customers, employees, and visitors.


Understanding FMCSA Emergency Rule: Download PDF


Ryder Truck Rental

Customer Update


As this critical situation continues to evolve, we are monitoring its development and impact to your operation. We understand there may be localized impacts. If this occurs your Ryder account representative will contact you.


Across our entire network, we remain flexible to ensure your operation is not disrupted. This includes:

  • Engaging with government agencies to be ahead of any transportation changes
  • Holding daily meetings to discuss, and put in place, contingency plans for service facility changes
  • Using our network of technicians and employees to support locations in close proximity
  • Ensuring all rental, lease, and maintenance vehicles are disinfected to CDC guidelines during every scheduled maintenance and wash, as well as in between transactions for rental vehicles
  • Having access to our available fleet of vehicles to supplement fleets



Contactless Facility Procedures


Following U.S. Centers for Disease Control and Prevention (CDC) guidelines for social distancing, Ryder maintenance and Ryder Rental facilities now offer contactless services. Through these services, we will work with you to deliver the services you need while limiting contact at the facility to protect you, your drivers, and our employees.


Ryder contactless service procedures and practices include:

  • All customers should contact facilities before arrival to make an appointment. Location information including telephone numbers can be found on the RyderGyde app and by visiting usedtrucks.ryder.com.
  • Additionally, facility phone numbers including instructions are posted on the door of each facility

Ryder Truck Rental Contactless Service

  • Rental agreements will be pre-written for customers who call ahead or reserve online at reserverations.ryder.com
  • Customers do not need to sign rental agreements. Instead, a photo of the driver will be taken and driver’s license validated
  • Rental contracts will continue to be emailed to customers, consistent with our current procedures
  • When returning rental vehicles, customers can leave keys in the facility lockbox



Rental Vehicle Cleaning


For our Ryder Truck Rental vehicles, we are following the guidelines released by the U.S. Center for Disease Control (CDC) that specifically address coronavirus, including using CDC approved cleaning and disinfecting products on our rental vehicles when they are returned.


All Ryder Rental vehicles will be cleaned in accordance with these CDC guidelines when they are returned to our rental location, as well as during maintenance service, and scheduled washes. Our cleaning process includes the following in-cab elements:

  • Driver door handle (inside and out)
  • Passenger door handle (inside and out)
  • Seat belt and buckle
  • All arm rests
  • All head rests
  • Steering wheel/turn signal/wiper controls
  • High touch components, dashboard, air duct louvers, radio, temperature controls, etc.

For sleeper vehicles, we clean additional components, including:

  • Mattress tray
  • Compartment light switches
  • Rear Heating and AC control knobs
  • Rear Air duct louvers
  • Rear Radio controls
  • High touch components in the sleeper berth

We continue to monitor the situation and the CDC recommendations as they are released and will make any necessary changes to our processes.


If you have any other questions or need assistance please call 888-99RYDER or Ryder AssistNow at 800-GoRyder. Also, you can use RyderGyde to find locations, rent vehicles, and compare fuel rates.




How Ryder is Preventing the Spread of COVID-19 at Facilities


Ryder is monitoring the situation and provide our employees and customers with up to date information. We have implemented the enhanced CDC guidelines on cleaning of common areas, stocking adequate supplies, and adding hand sanitizer stations where possible. Our safety teams are working with the local management teams and our customers to ensure all locations are prepared and continue to be safe for all customers, employees, and visitors.


Understanding FMCSA Emergency Rule: Download PDF


Ryder Used Vehicles

Customer Update


As this critical situation continues to evolve, we are monitoring its development and impact to your operation. We understand there may be localized impacts. If this occurs your Ryder account representative will contact you.


Across our entire network, we remain flexible to ensure your operation is not disrupted. This includes:

  • Engaging with government agencies to be ahead of any transportation changes
  • Holding daily meetings to discuss, and put in place, contingency plans for service facility changes
  • Using our network of technicians and employees to support locations in close proximity
  • Ensuring all rental, lease, and maintenance vehicles are disinfected to CDC guidelines during every scheduled maintenance and wash, as well as in between transactions for rental vehicles
  • Having access to our available fleet of vehicles to supplement fleets



Contactless Facility Procedures


Following U.S. Centers for Disease Control and Prevention (CDC) guidelines for social distancing, Ryder Used Truck Centers offer contactless services. Through these services, we will work with you to deliver the services you need while limiting contact at the facility to protect you and our employees.


Ryder contactless service procedures and practices include:

  • Ryder Used Truck Centers are by appointment only. All customers should contact facilities before arrival to make an appointment. Location information including telephone numbers can be found on the RyderGyde app and by visiting usedtrucks.ryder.com.
  • Additionally, facility phone numbers including instructions are posted on the door of each facility



Vehicle Cleaning and Sanitation


As the situation around novel coronavirus (COVID-19) evolves, Ryder continues to take steps to ensure the health and safety of our customers, employees, and community. For our Ryder Truck Rental vehicles, Ryder lease, and maintenance vehicles that come to our service facilities, we are following the guidelines released by the U.S. Center for Disease Control (CDC) that specifically address coronavirus, including using CDC approved cleaning and disinfecting products on our rental vehicles when they are returned.


All Ryder Rental vehicles will be cleaned in accordance with these CDC guidelines when they are returned to our rental location. Rental, lease, and maintenance vehicles will be cleaned during maintenance service, and scheduled washes. Our cleaning process includes the following in-cab elements:

  • Driver door handle (inside and out)
  • Passenger door handle (inside and out)
  • Seat belt and buckle
  • All arm rests
  • All head rests
  • Steering wheel/turn signal/wiper controls
  • High touch components, dashboard, air duct louvers, radio, temperature controls, etc.

For sleeper vehicles, we clean additional components, including:

  • Mattress tray
  • Compartment light switches
  • Rear Heating and AC control knobs
  • Rear Air duct louvers
  • Rear Radio controls
  • High touch components in the sleeper berth

We continue to monitor the situation and the CDC recommendations as they are released and will make any necessary changes to our processes.


If you have any other questions or need assistance please call your Ryder account manager, Ryder Used Trucks at 855-785-4200 or Ryder AssistNow at 800-GoRyder. Also, you can use RyderGyde to browse used vehicles, find locations, rent vehicles, and compare fuel rates.




How Ryder is Preventing the Spread of COVID-19 at Facilities


Ryder is monitoring the situation and provide our employees and customers with up to date information. We have implemented the enhanced CDC guidelines on cleaning of common areas, stocking adequate supplies, and adding hand sanitizer stations where possible. Our safety teams are working with the local management teams and our customers to ensure all locations are prepared and continue to be safe for all customers, employees, and visitors.


Understanding FMCSA Emergency Rule: Download PDF